READ THIS REVIEW BEFORE YOU GO TO POMOCO NISSAN of HAMPTON, VA
I drove my 350z into POMOCO Nissan dealership of Hampton August 17th, 2016 to; 1. have the clutch diagnosed, and 2. my window regulator on the driver side needed repair as it was completely inoperable. I brought POMOCO Nissan of Hampton, Virginia the window regulator needed to be installed and placed the part on the passenger seat when I drove the car into the service department.
Nissan dealership of Hampton VA damaged my cars driver side window tint as several holes could be seen all over the window's tint when the window was rolled up. I noticed this damage to the window after picking up the car, paying the bill and driving off the lot as they had the windows down when I left. As I start driving down the road I turn the air on and roll the windows back up and see all this damage.
POMOCO Nissan of Hampton Virginia admitted my window was pretty ruined after I turn the car around and brought it right back for them to see and of course they offered to fix it which they eventually did but even back then that was like pulling teeth as it took over two weeks for them to repair that damage to my window tint and I had to make several phone calls myself to set that up.
Days later I also express that the clutch has been making a rattling noise while idle to which they replied that because it's a racing clutch that is normal. They seemed to treat me differently and not seem to care about my issue with the clutch making a rattle after bringing up the ruined window. At this time in August 2016, I had put over 65,000 miles prior on this 350z over the course of the six prior years as I had purchased the car in 2011 and not once in six years had I heard this rattle with the normal factory clutch that was in the car prior. To rewind to the original diagnosis of the clutch, the diagnosis told me in 2016 it would need a new flywheel and that possibly a new clutch kit was needed altogether. If that was the case I told them I would buy and bring one in.
Of course, after they get back to furthering the diagnosis tell me I will, in fact, have to repair the entire clutch. Typical for a shop to tell you it may expect the most work and then, yes its going to cost the most we can get out of you. So instead of replacing with the factory parts, they gave me in an estimate I opted to spend that much on upgrading the clutch if this repair was going to be in the thousands and that I would bring it in to have installed. There was at the time no reason to charge me a subvented labor rate and in fact I was not charged a subvented labor rate as stated by Nissan but instead, I paid the full price of labor and had no problem doing so at over 1,300 dollars for installing the 3,800 dollar clutch I supplied, again money was never an issue for me especially when it came to my 35th anniversary model car as I would spare no expense!
Instead, I had brought my car to a Nissan dealer close to the military base I was stationed at assuming a Nissan dealership would have the best technicians to work on my Nissan 350z 35th Anniversary as I typically will not bring this car just anywhere. Money was and is not an issue for me as I wanted the best of the best for my Z so again I brought it to POMOCO Nissan in Hampton in the first place with a certain trust that Nissan as a whole was the best place to bring it.
While the clutch I provided has no manufactures warranty etc. it has been three technicians at POMOCO Nissan to include head certified technician E.B., who tells me on my recorded phone line that the parts installed; release barring and master-slave was not to the right caliber which caused the other parts to fail. I will rewind again by fast forwarding into now 2018 when on Monday, November 5th, 2018 10:04 am I call Nissan to explain needing diagnosis and if able to have my car towed into POMOCO Nissan of Hampton va that day.
Nissan claims I had not spoken with a certain number of people who do not work there but I have written down every single day who I spoke with and when I called Nissans phone line to include the phone records to show just how many times I had tried contacting them via numerous phone calls that month. Tuesday, November 6th at 2:03 pm I call Nissan and speak with Dave, who tells me my car will be looked at and I will know something no later than Thursday. Dave calls me from Nissan on the 7th of November, that Wednesday to tell me that the master tech is going to have to be the one to look at this as it is more "involved".
Tuesday, November 13th, now 9 days my car should have been looked at by this point however no messages from Nissan as to the status of diagnosis of my vehicle yet so I call and speak with both Linda who could not tell me the color of my car if I had asked, and then spoke to Dave again. Dave told me that due to the master tech being out sick for several days my car still had not been looked at but by Thursday, November 15th, we should know something at that point. I call again and speak with E.B. Moore on the 15th of November and he explains that the transmission has to be taken apart in order to get the full diagnosis.
Now that he explains the master-slave cylinder and also the release bearing that was installed with this performance clutch was not of the correct caliber and that over time this created other parts the damage they accrued. It was a polite phone call that assured me to the best of their knowledge at the time there was nothing more in my power I could have done as a client to have had this installed any different.
Nissan has made the claim that I brought in all parts to which they are not responsible, however, they have multiple parts they ordered on my invoice such as said faulty release bearing to which I did not supply but was instead ordered by Nissan at $73.60. to include a $28.85 release bearing holder to complete this improper assembly. The master-slave cylinder was not so much as recommended at the time to be upgraded, or rather the technician working on my vehicle was not knowledgeable enough to know any better at the time as displayed when ordering and installing the release bearing and release bearing holder as was done.
I asked what was going to need to be done and was explained that all new factory clutch and flywheel assembly will have to be replaced due to the now damage otherwise the performance clutch could not be reinstalled the same way and would have to order special parts not the same ones they had previously installed. At this point, I was gathering information they were giving to me I did not yet ask them if they are going to fix it I am realizing for myself they are the cause and trying to now determine how to handle this situation so I start documenting what information I am getting directly from Nissan. Waiting to hear something back to no avail I call and leave a voice mail message on the 18th of November asking what the deal with my car is, as it has now been at your shop for 14 days and it is coming up on Thanksgiving and would like to have my vehicle back and fixed in time to travel for the holidays.
No one calls me back the next day, Monday the 19th, so at this point, I call Tuesday, November 20th, and again speak with Linda. Linda tells me Dave no longer works for Nissan but again could not tell me the color of my vehicle that has sat for 16 days or look up anything of the status in their computer system. Tuesday, November 20th, I first spoke with and was introduced by herself as Shannon S. the sales owner-manager who at first was extremely helpful in being able to track down answers to the several questions I have had up until this point. She tells me she will definitely look into this and that she is so sorry it has been this long with the holidays coming up but will get me answers as to what's going on and why no one has afforded me any calls back etc.
The next evening (21st day before Thanksgiving) Shannon texts me from her personal phone pictures of my clutch and tells me she has info for me and to call her when I have a minute. She doesn't call me back when I try to, but messages my email the repair estimate and we speak the day after Thanksgiving, the 23rd. She states in texts again that in order to avoid what's already happened to my clutch its recommended I go back to all factory parts. I asked Shannon to please have the technicians who diagnosed these findings to write this up so that I could bring it to another place to look at. Shannon then refers me to a shop (which I ended up having it towed to from Nissan) and tells me this place might be of assistance to me moving forward and forwards me their number and assures me she will have the technicians at Nissan write up what she told me they had determined at this point.
Shannon then contacts me the next day, Saturday the 24th of November Shannon asks if I wanted them to reassemble or, if the plan is to take it elsewhere, should we simply box the parts so you won't have to pay someone else to disassemble again? I replied, "So that I am clear on this, they are saying that because the improper release bearing that was put in in 2016 caused damage to the performance clutch that was installed and they cannot replace with the same parts that inevitably ruined the performance parts because the vehicle will be inoperable still without replacing the now ruined flywheel being the most expensive part (at over $800) needed to replace in order to keep the performance clutch and would also need a performance release bearing in the car otherwise a factory clutch and all parts would need to be replaced to the factory parts?
I then tell her that yes the suggestion of boxing the parts for me as to save someone else the labor of disassembly (the shop you referred I bring it) agreed that recommendation would be fine with me as well and thanked her for offering such suggestion! Shannon responds that yes all of what I just stated was what she had told me over the phone as well and then goes on to saying she double checked with two of the techs and states, "because the release bearing and slave cylinder weren't of the same caliber that's the main cause-as they failed created trickle down. Would essentially need all new performance flywheel, release bearing, pressure plate, slave cylinder, OR factory clutch, pressure plate, flywheel, slave cylinder, release bearing." End quote. Again this confirms my speaking on the phone with E.B. stating the same claims.
I called Nissan the following Monday, the 26th of November and tell Linda I would like to take care of my bill for the diagnosis and have my car towed out of there. She tells me she will transfer me to Bill, the service department manager to take care of this. I speak with Bill, who after rudely stating to me, "did they tell you how much the bill was for this diagnosis because it was more involved having to take apart the transmission etc." I told Bill, no, I had not been afforded the courtesy on top of countless others from there and that I had not even been in the shop since my car had been towed I had been looking for answers but no one had tried contacting me back all month about my car. Bill gets upset and starts screaming at me on the phone stating I had been aware the whole time and screaming at me until he hangs up on me.
At this point and having dealt with BOTH their service manager AND sales owner-manager acting this way to me I did not know what more to do. I call back and speak with Bill after he has had a chance to cool down and he seems a lot nicer all of the sudden to me, he apologized and says for all the trouble up until now there will be no fee to have the car towed out of there. I was at the time amazed and honestly did not realize at the time the sarcastic spite that was going on instead.
This must be the time in which my transmission and drive shaft found their way on the inside of my passenger seat, completely damaging it.
Nissan dealership of Hampton VA damaged my cars driver side window tint as several holes could be seen all over the window's tint when the window was rolled up. I noticed this damage to the window after picking up the car, paying the bill and driving off the lot as they had the windows down when I left. As I start driving down the road I turn the air on and roll the windows back up and see all this damage.
POMOCO Nissan of Hampton Virginia admitted my window was pretty ruined after I turn the car around and brought it right back for them to see and of course they offered to fix it which they eventually did but even back then that was like pulling teeth as it took over two weeks for them to repair that damage to my window tint and I had to make several phone calls myself to set that up.
Days later I also express that the clutch has been making a rattling noise while idle to which they replied that because it's a racing clutch that is normal. They seemed to treat me differently and not seem to care about my issue with the clutch making a rattle after bringing up the ruined window. At this time in August 2016, I had put over 65,000 miles prior on this 350z over the course of the six prior years as I had purchased the car in 2011 and not once in six years had I heard this rattle with the normal factory clutch that was in the car prior. To rewind to the original diagnosis of the clutch, the diagnosis told me in 2016 it would need a new flywheel and that possibly a new clutch kit was needed altogether. If that was the case I told them I would buy and bring one in.
Of course, after they get back to furthering the diagnosis tell me I will, in fact, have to repair the entire clutch. Typical for a shop to tell you it may expect the most work and then, yes its going to cost the most we can get out of you. So instead of replacing with the factory parts, they gave me in an estimate I opted to spend that much on upgrading the clutch if this repair was going to be in the thousands and that I would bring it in to have installed. There was at the time no reason to charge me a subvented labor rate and in fact I was not charged a subvented labor rate as stated by Nissan but instead, I paid the full price of labor and had no problem doing so at over 1,300 dollars for installing the 3,800 dollar clutch I supplied, again money was never an issue for me especially when it came to my 35th anniversary model car as I would spare no expense!
Instead, I had brought my car to a Nissan dealer close to the military base I was stationed at assuming a Nissan dealership would have the best technicians to work on my Nissan 350z 35th Anniversary as I typically will not bring this car just anywhere. Money was and is not an issue for me as I wanted the best of the best for my Z so again I brought it to POMOCO Nissan in Hampton in the first place with a certain trust that Nissan as a whole was the best place to bring it.
While the clutch I provided has no manufactures warranty etc. it has been three technicians at POMOCO Nissan to include head certified technician E.B., who tells me on my recorded phone line that the parts installed; release barring and master-slave was not to the right caliber which caused the other parts to fail. I will rewind again by fast forwarding into now 2018 when on Monday, November 5th, 2018 10:04 am I call Nissan to explain needing diagnosis and if able to have my car towed into POMOCO Nissan of Hampton va that day.
Nissan claims I had not spoken with a certain number of people who do not work there but I have written down every single day who I spoke with and when I called Nissans phone line to include the phone records to show just how many times I had tried contacting them via numerous phone calls that month. Tuesday, November 6th at 2:03 pm I call Nissan and speak with Dave, who tells me my car will be looked at and I will know something no later than Thursday. Dave calls me from Nissan on the 7th of November, that Wednesday to tell me that the master tech is going to have to be the one to look at this as it is more "involved".
Tuesday, November 13th, now 9 days my car should have been looked at by this point however no messages from Nissan as to the status of diagnosis of my vehicle yet so I call and speak with both Linda who could not tell me the color of my car if I had asked, and then spoke to Dave again. Dave told me that due to the master tech being out sick for several days my car still had not been looked at but by Thursday, November 15th, we should know something at that point. I call again and speak with E.B. Moore on the 15th of November and he explains that the transmission has to be taken apart in order to get the full diagnosis.
Now that he explains the master-slave cylinder and also the release bearing that was installed with this performance clutch was not of the correct caliber and that over time this created other parts the damage they accrued. It was a polite phone call that assured me to the best of their knowledge at the time there was nothing more in my power I could have done as a client to have had this installed any different.
Nissan has made the claim that I brought in all parts to which they are not responsible, however, they have multiple parts they ordered on my invoice such as said faulty release bearing to which I did not supply but was instead ordered by Nissan at $73.60. to include a $28.85 release bearing holder to complete this improper assembly. The master-slave cylinder was not so much as recommended at the time to be upgraded, or rather the technician working on my vehicle was not knowledgeable enough to know any better at the time as displayed when ordering and installing the release bearing and release bearing holder as was done.
I asked what was going to need to be done and was explained that all new factory clutch and flywheel assembly will have to be replaced due to the now damage otherwise the performance clutch could not be reinstalled the same way and would have to order special parts not the same ones they had previously installed. At this point, I was gathering information they were giving to me I did not yet ask them if they are going to fix it I am realizing for myself they are the cause and trying to now determine how to handle this situation so I start documenting what information I am getting directly from Nissan. Waiting to hear something back to no avail I call and leave a voice mail message on the 18th of November asking what the deal with my car is, as it has now been at your shop for 14 days and it is coming up on Thanksgiving and would like to have my vehicle back and fixed in time to travel for the holidays.
No one calls me back the next day, Monday the 19th, so at this point, I call Tuesday, November 20th, and again speak with Linda. Linda tells me Dave no longer works for Nissan but again could not tell me the color of my vehicle that has sat for 16 days or look up anything of the status in their computer system. Tuesday, November 20th, I first spoke with and was introduced by herself as Shannon S. the sales owner-manager who at first was extremely helpful in being able to track down answers to the several questions I have had up until this point. She tells me she will definitely look into this and that she is so sorry it has been this long with the holidays coming up but will get me answers as to what's going on and why no one has afforded me any calls back etc.
The next evening (21st day before Thanksgiving) Shannon texts me from her personal phone pictures of my clutch and tells me she has info for me and to call her when I have a minute. She doesn't call me back when I try to, but messages my email the repair estimate and we speak the day after Thanksgiving, the 23rd. She states in texts again that in order to avoid what's already happened to my clutch its recommended I go back to all factory parts. I asked Shannon to please have the technicians who diagnosed these findings to write this up so that I could bring it to another place to look at. Shannon then refers me to a shop (which I ended up having it towed to from Nissan) and tells me this place might be of assistance to me moving forward and forwards me their number and assures me she will have the technicians at Nissan write up what she told me they had determined at this point.
Shannon then contacts me the next day, Saturday the 24th of November Shannon asks if I wanted them to reassemble or, if the plan is to take it elsewhere, should we simply box the parts so you won't have to pay someone else to disassemble again? I replied, "So that I am clear on this, they are saying that because the improper release bearing that was put in in 2016 caused damage to the performance clutch that was installed and they cannot replace with the same parts that inevitably ruined the performance parts because the vehicle will be inoperable still without replacing the now ruined flywheel being the most expensive part (at over $800) needed to replace in order to keep the performance clutch and would also need a performance release bearing in the car otherwise a factory clutch and all parts would need to be replaced to the factory parts?
I then tell her that yes the suggestion of boxing the parts for me as to save someone else the labor of disassembly (the shop you referred I bring it) agreed that recommendation would be fine with me as well and thanked her for offering such suggestion! Shannon responds that yes all of what I just stated was what she had told me over the phone as well and then goes on to saying she double checked with two of the techs and states, "because the release bearing and slave cylinder weren't of the same caliber that's the main cause-as they failed created trickle down. Would essentially need all new performance flywheel, release bearing, pressure plate, slave cylinder, OR factory clutch, pressure plate, flywheel, slave cylinder, release bearing." End quote. Again this confirms my speaking on the phone with E.B. stating the same claims.
I called Nissan the following Monday, the 26th of November and tell Linda I would like to take care of my bill for the diagnosis and have my car towed out of there. She tells me she will transfer me to Bill, the service department manager to take care of this. I speak with Bill, who after rudely stating to me, "did they tell you how much the bill was for this diagnosis because it was more involved having to take apart the transmission etc." I told Bill, no, I had not been afforded the courtesy on top of countless others from there and that I had not even been in the shop since my car had been towed I had been looking for answers but no one had tried contacting me back all month about my car. Bill gets upset and starts screaming at me on the phone stating I had been aware the whole time and screaming at me until he hangs up on me.
At this point and having dealt with BOTH their service manager AND sales owner-manager acting this way to me I did not know what more to do. I call back and speak with Bill after he has had a chance to cool down and he seems a lot nicer all of the sudden to me, he apologized and says for all the trouble up until now there will be no fee to have the car towed out of there. I was at the time amazed and honestly did not realize at the time the sarcastic spite that was going on instead.
This must be the time in which my transmission and drive shaft found their way on the inside of my passenger seat, completely damaging it.
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They tell me one thing, not once, not twice, wait lets double check and confirm all that with a manager..
I wouldn't find this out until two weeks later picking the vehicle up from where Shannon referred I have it looked at. When I had picked my vehicle up I immediately found it very strange the shop did not mention to me the entire time they had my vehicle that the transmission was in the front seat, which I thought was weird when I came to find it like this. After having my vehicle towed back to my property knowing Nissan has done this intentionally as in retaliation to my confrontation of their shoddy work 2 years ago I went to post my review online to warn people of their business and have asked that others take caution in going here as I have found a laundry list of similar instances that keep reoccurring here from their honest negative online reviews.
Nissan's reaction has been nothing but putting up a defense when asked how they can go back on all of what they have already confirmed with me on multiple occasions and act as if I defame them by warning the public of what has happened to me. To make statements such as I was not even charged for the labor, diagnosis fees, or storage as I am a military veteran feigning inability to pay is not only complete lies but the audacity to try and turn everything around on me is disgusting, to say the least, and that using my military status against me is further uncanny. POMOCO Nissan of Hampton, VA has made remarks such as the owner is a star golden child etc. to which they would rather defend and point fingers than stand up and take accountability.
The unprofessional remarks stop nowhere online as they publicly admit, "In a move that clearly lacked serious judgment, the technician placed the transmission on the front seat rather than in a box as was instructed." First, the transmission wouldn't have fit into a box in the first place, and, the weight would have still ruined my seat had been placed inside the vehicle. The technician knew what he was doing, and so did any and everyone who had witnessed this negligent vandalism done on Nissan's premises to my car, to which anyone who witnessed and said nothing is just as guilty and should be held very accountable. It is not as easy to publicly state your tech lacked serious judgment the real obscene part of the story here is why he did it in the first place! Because of the claims I have made against their service department doing the job wrong the first time. This kind of thing does not happen 20 years into any business, and should not be allowed to continue.
The audacity again to state that I hadn't tried to contact them to remedy the situation is a lie, as I have the records to show multiple attempts on my part to contact and regurgitate what they had told me was the issue and them not taking that info and going, oh, okay, that was us who installed it like that, whoops, our bad. Instead, it has to get to the point of posting a review online for me to get any response to which not a single person has tried to contact me since. Publicly stating you can have the seat delivered to my home by ordering a new seat is not fixing anything and is ridiculous to say you have tried to handle any situation all of which are highly unstable claims. I have been bashed publicly and called obscenities online and been further ridiculed about sharing my review and story which I find as slander to me in trying to warn the public as I am instead ridiculed, harassed, and called names by those clearly affiliated with the business. This harassment and ridicule on Nissan's behalf have been allowed to happen before as stated in prior reviews showing the way this place is managed is not by any means a professional way to deal with anyone let alone your own customers who have poured thousands into your business!
Nissan has since found it highly necessary to have acquired over thirty five-5 star reviews on Google after posting mine in an attempt to bury my story/review of this. It is insulting on top of frustrating when it is allowed to continue as history so proves it has gone on for many years but have made extensive efforts to have real, negative warnings online not easily seen. Had I read through all of the negative reviews I could have easily formulated the opinion for myself before taking my car here that the service department should be taking a lot of licenses from form said qualified technicians for not knowing what they are doing with repairs and maintenance work.
I shall take my grievances to everywhere possible that I can find a place to add online as a warning not to do business with this dealership so long as it is owned and run by the same irresponsible management.
Nissan has made defaming accusations and lies against me and the entire teams continue to stand behind their business being a military sponsorship business etc putting themselves upon some kind of pedestal and I have made no claims as to being military other than this whole ordeal being unreal as this is a military town, I am a veteran, was active duty at the time but cannot believe this has happened to not only me but other vets as seen in prior reviews, and it has disgusted me their reactions to every bad review they have ever gotten. Truly a disrespectful business and very unprofessionally managed.
The only thing I fully agree upon is that as Nissan states, they are FAR from perfect and do make mistakes, as is evident with respect (or total disrespect if you ask me) to the seat.
It stops there, with agreeing as they go on to state state, we also admit when we are at fault (but I have proven that on multiple occasions to you already for more than the seat) and you have not done your best to rectify accordingly you look to sweep this under the rug as has been done in the past, shame on you all.
I wouldn't find this out until two weeks later picking the vehicle up from where Shannon referred I have it looked at. When I had picked my vehicle up I immediately found it very strange the shop did not mention to me the entire time they had my vehicle that the transmission was in the front seat, which I thought was weird when I came to find it like this. After having my vehicle towed back to my property knowing Nissan has done this intentionally as in retaliation to my confrontation of their shoddy work 2 years ago I went to post my review online to warn people of their business and have asked that others take caution in going here as I have found a laundry list of similar instances that keep reoccurring here from their honest negative online reviews.
Nissan's reaction has been nothing but putting up a defense when asked how they can go back on all of what they have already confirmed with me on multiple occasions and act as if I defame them by warning the public of what has happened to me. To make statements such as I was not even charged for the labor, diagnosis fees, or storage as I am a military veteran feigning inability to pay is not only complete lies but the audacity to try and turn everything around on me is disgusting, to say the least, and that using my military status against me is further uncanny. POMOCO Nissan of Hampton, VA has made remarks such as the owner is a star golden child etc. to which they would rather defend and point fingers than stand up and take accountability.
The unprofessional remarks stop nowhere online as they publicly admit, "In a move that clearly lacked serious judgment, the technician placed the transmission on the front seat rather than in a box as was instructed." First, the transmission wouldn't have fit into a box in the first place, and, the weight would have still ruined my seat had been placed inside the vehicle. The technician knew what he was doing, and so did any and everyone who had witnessed this negligent vandalism done on Nissan's premises to my car, to which anyone who witnessed and said nothing is just as guilty and should be held very accountable. It is not as easy to publicly state your tech lacked serious judgment the real obscene part of the story here is why he did it in the first place! Because of the claims I have made against their service department doing the job wrong the first time. This kind of thing does not happen 20 years into any business, and should not be allowed to continue.
The audacity again to state that I hadn't tried to contact them to remedy the situation is a lie, as I have the records to show multiple attempts on my part to contact and regurgitate what they had told me was the issue and them not taking that info and going, oh, okay, that was us who installed it like that, whoops, our bad. Instead, it has to get to the point of posting a review online for me to get any response to which not a single person has tried to contact me since. Publicly stating you can have the seat delivered to my home by ordering a new seat is not fixing anything and is ridiculous to say you have tried to handle any situation all of which are highly unstable claims. I have been bashed publicly and called obscenities online and been further ridiculed about sharing my review and story which I find as slander to me in trying to warn the public as I am instead ridiculed, harassed, and called names by those clearly affiliated with the business. This harassment and ridicule on Nissan's behalf have been allowed to happen before as stated in prior reviews showing the way this place is managed is not by any means a professional way to deal with anyone let alone your own customers who have poured thousands into your business!
Nissan has since found it highly necessary to have acquired over thirty five-5 star reviews on Google after posting mine in an attempt to bury my story/review of this. It is insulting on top of frustrating when it is allowed to continue as history so proves it has gone on for many years but have made extensive efforts to have real, negative warnings online not easily seen. Had I read through all of the negative reviews I could have easily formulated the opinion for myself before taking my car here that the service department should be taking a lot of licenses from form said qualified technicians for not knowing what they are doing with repairs and maintenance work.
I shall take my grievances to everywhere possible that I can find a place to add online as a warning not to do business with this dealership so long as it is owned and run by the same irresponsible management.
Nissan has made defaming accusations and lies against me and the entire teams continue to stand behind their business being a military sponsorship business etc putting themselves upon some kind of pedestal and I have made no claims as to being military other than this whole ordeal being unreal as this is a military town, I am a veteran, was active duty at the time but cannot believe this has happened to not only me but other vets as seen in prior reviews, and it has disgusted me their reactions to every bad review they have ever gotten. Truly a disrespectful business and very unprofessionally managed.
The only thing I fully agree upon is that as Nissan states, they are FAR from perfect and do make mistakes, as is evident with respect (or total disrespect if you ask me) to the seat.
It stops there, with agreeing as they go on to state state, we also admit when we are at fault (but I have proven that on multiple occasions to you already for more than the seat) and you have not done your best to rectify accordingly you look to sweep this under the rug as has been done in the past, shame on you all.
Let's add insult to injury.. literally. It took POMOCO Nissan more than three edits to change their retaliations from "putting the transmission on an already, "dry rotted seat" to "we can have your seat delivered to your home"... and what I install it? SMH. They really like to insult clients and think its going to remedy the situation and they can bully away an unhappy customer.
But wait for it, here it comes... THE MILITARY CARD: "It is important to note that the owner is a gold star child. He goes above and beyond to help those in the community, especially veterans and active or reserve duty." It goes on and on, and they just know how to play a really horrible defense when they should instead be trying to help the customer make things right.
But wait for it, here it comes... THE MILITARY CARD: "It is important to note that the owner is a gold star child. He goes above and beyond to help those in the community, especially veterans and active or reserve duty." It goes on and on, and they just know how to play a really horrible defense when they should instead be trying to help the customer make things right.
BULLYING THE CUSTOMERS POST COMPLAINT HAS BEEN GOING ON FOR YEARS.
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My phone hasn't blown up tho, in fact my phone records indicate Nissan has not yet ONCE tried to contact me via phone to date (December 30th, 2018), Nissan has completely LIED stating my phone number has changed in multiple statements like this one pictured yet its the SAME NUMBER as seen on my invoice from 2016 as my phone number has not changed, yet is absolutely untrue.
The only means of contact has been publicly through Facebook or Google only after I decided to come out with public review otheriwise screamed at and hung up on during the few brief phone interactions all initiated by myself as an outgoing call from my number. Smear Campaign Nissan whines? How about the 40 plus 5-star reviews on top of leaving mine, whats that called? Seems like there are about 40 reviews smeared across mine making it harder for people to find. Here I did some math on this for you Nissan, since you have displayed before your ability to customers to break things down for them by the numbers to make them look worse, so Ill do you the favor here: BBB says POMOCO Nissan of Hampton VA has been in business since 1983! WOW 36 years. Long time. On Google, before I posted my story (sorry to break it to you the incessant slander cry for help isn't going to work) again before posting my review on Google POMOCO Nissan of Hampton had 314 reviews total... thats an average of just over EIGHT (8) REVIEWS PER YEAR! before mine.. To date, December 30th, 2018 and now 358 reviews show on Google. Hrm. Strange. NOW? > 358 To Date Reviews (minus) - 314 That Were Already There = 44 New Reviews in under a week! Does someone want to give Nissan a round of applause for me seeing as they've not been able to pull this off in 36 years so they must have come together and found the importance on this through their "team building" as they so put it. These new reviews have been acquired within under two-weeks meaning if they keep this rate they should have acquired over 1,584 reviews over the past 36 years in business but they haven't. But they have fallen about 1,226 reviews short if that were the case, too bad too because online reviews are SUPER POWERFUL going into 2019 and the future in general, especially by local guides because they play a huge impact on local Google rankings. So why a drastic spike now other than to bury my review as has been displayed before by bullying the customers. Why else is it pertinent for Nissan to acquire so many positive reviews as they can as to make themselves look good to those searching online and continue to bring in horrible service since no one will scroll past forty plus reviews to get to the dirt if they do not filter? |
How can they thank me for my service after blatantly insulting my intelligence beforehand?
Stating that I cannot believe this happened to me and my vehicle bringing it to this horrible service shop and even more so because this is a military town 5 minutes from base and I am a military veteran and not even the first veteran as seen in previous horror stories that has been done so horribly wrong by POMOCO Nissan of Hampton, VA is not using any kind of as Nissan puts is, "Military Card" as they continue sucking through straws in explaining every single military affiliation they have with the business (aside from the bad ones).
"A recent report showing 18% of US Drivers knowing how to operate stick, and again, insulting me telling me I dont know how to drive ANY stick shift! This is another of the libelous acts I mentioned earlier in defaming my character on top of pointing the blame away from themselves and what they had already told me from diagnosis in that THE WRONG PARTS WERE INSTALLED W/ MY CLUTCH.
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POMOCO Nissan of Hampton, VA
1134 W Mercury Blvd, Hampton, VA 23666
(757) 838-6111
(For Citation Purpose)
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